![]() After successful authentication and login, the pop-up window will be automatically closed. It will automatically open a pop-up window with a Microsoft login page, where you need to log in to the Microsoft account that you want to connect as an incoming email account and authorize LiveAgent to access it. On the next screen, click on the "Connect" button. In the left "Mailbox account" section, use the Microsoft connector to connect your Outlook/Office 365 account. ![]() In your LiveAgent account, navigate to Configuration > Email > Incoming Mail accounts, and click on the "Integrate new email account" button. Note that the Microsoft connector fetches emails every few minutes with cron jobs, so there might be a slight delay in seeing the emails processed into tickets in your LiveAgent account. LiveAgent uses Microsoft OAuth authentication to connect with your Outlook/Office 365 accounts. After you authenticate this connection in a pop-up window, your Outlook/Office 365 mailbox is connected, and no further configuration is needed. When connecting Outlook/Office 365 account with a standalone LiveAgent license installed on your own server, please see this article first.
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